Shipping & returns

Shipping Information

All orders ship from the US.

Domestic Shipping

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.  You will have the option to ship via FedEx Home Delivery and USPS Ground Advantage.  Both shipping services delivery timeframes are 5 to 7 days.

If you have any questions about expedited shipping and processing, please contact customer service at customer.service@merchandisepartners.com   (Monday – Friday, 8:00 a.m. – 5:00 p.m. EST.).

**Please Note: Standard order processing time is 24-48 hours. If you have an urgent need, please be sure to contact your customer support team at customer.service@merchandisepartners.com

We appreciate your business and hope that you will visit the Lilly Team Online Store again in the near future.

Satisfaction Guarantee

If you are not completely satisfied with your purchase for any reason, simply return the merchandise within 30 days of receipt for a full refund (less shipping charges) on un-worn, un-washed garments. Refer to the Returns & Exchanges form (included with your shipment) or email customer.service@merchandisepartners.com. For all customer choice returns, a 10% re-stocking fee will apply.

Returns are processed within 2-4 weeks of receipt. Credit will be issued against the purchasing card. Custom orders and clearance items are non-refundable. Follow the guidelines on the Returns & Exchange form included in your shipment. For additional details email customer.service@merchandisepartners.com